Customer Liasion Executive [Vietnam]

 

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Mô tả công việc:

(Mức lương: Thỏa thuận)

• GENERAL INFORMATION:

As a part of the Front Desk team, Client Liaison Executives will be responsible for providing excellent customer service to all valued patients, and be proud of a professional, courteous and helpful attitude in all dealings with internal and external customers.

• KEY RESPONSIBILITIES:
• Answering customer phone calls.
• Making customer appointments.
• Gathering information to complete patient files on the system.
• Checking I.D papers, insurance membership, and details.
• Managing patient flow.
• Handling cashier work.
• Ensuring all information is ready for billing and payment purposes.
• Checking that patients have all necessary documentation/ reports/ medication, etc. before leaving the clinic.
• Assisting with medical evacuation as required from time to time
• Assisting patients to make bookings outside FMP
• Perform other tasks as assigned by the Line Manager

Chức vụ: Nhân Viên/Chuyên Viên

Hình thức làm việc: Toàn thời gian

Quyền lợi được hưởng:

Free outpatient consultation with doctors
14 days annual leave, 4 days sick leave
Birthday voucher

• Competitive salary range.
• 14 annual leaves and 4 sick leaves per year.
• Free outpatient consultation with doctors in clinics.
• Working in an international professional environment with an excellent opportunity to collaborate with multi-nationality medical professors and colleagues.

All CVs are welcome to apply, we will contact you very soon if your CV is qualified.

Yêu cầu bằng cấp (tối thiểu): Trung cấp - Nghề

Yêu cầu công việc:

REQUIREMENTS:

• EDUCATION & EXPERIENCE:
• Holder of a diploma or equivalent degree
• Having experience in customer relation/ interaction, preferably at foreign service companies or in the healthcare industry, hospitals/ clinics with an international environment will be an advantage.
• KEY CAPABILITIES & SKILLS:
• Fluency in English, with excellent listening, and interpersonal skills
• Compassionate, caring, and willing to help others.
• Able to handle conflict situations and remain calm under working pressure with conflict resolution/management skills.
• Proactive, problem-solving skills, and commitment to exceeding standards and achieving the best results.
• Eager to learn and to improve both yourself and the workplace
• Well-groomed appearance and pleasant outlook is a plus.
• Polite, professional, patient, and respectful
• Hard-working, reliable, responsible & accountable
• Prompt, timely & efficient
• Honest & trustworthy
• Willing to work at different clinic locations and different shifts

Yêu cầu giới tính: Nam/Nữ

Ngành nghề: Chăm Sóc Khách Hàng,Truyền Thông/Báo Chí,Truyền Thông/PR

Trung cấp - Nghề
Không yêu cầu

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